Privacy Policy

Privacy Policy

Last Updated: October 10, 2023

1. Introduction

Fidelis Group (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including hosting, digital marketing, web development, SEO, and other associated services.

2. Definitions

• Customer: The individual or entity who ordered services provided by Fidelis Group.
• Service(s): Any product(s) or service(s) the Customer has signed up to use, including hosting, domain registration, web development, SEO, and other services.
• Portal: Fidelis Group’s customer account, billing, and management portal.
• eTicket: A secure electronic message sent by the Customer for assistance with any service-related questions.
• We/Our/Us: Refers to Fidelis Group.
• You/Your: Refers to the Customer.

3. Information Collection

3.1. Fidelis Group collects information provided by you online, via email, phone, or other means. This may include personal information required to provide our services, such as your full name, postal address, telephone number, email address, ABN or ACN, and payment details.

3.2. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, including tracking interactions and personalizing your experience. You may disable cookies in your web browser; however, this may impact the functionality of our website.

3.3. Customers applying for a .au direct domain name may provide identification for eligibility verification. All such data is transmitted securely and is not stored by Fidelis Group.

4. How We Use Your Information

4.1. Service Provision: Your personal information is used to deliver services, including account management, billing, technical support, and maintenance.

4.2. WHOIS Database: As an accredited domain registrar, we are required to make certain information public in the WHOIS database when you register, transfer, or renew a domain. The availability of registrant information in WHOIS is industry standard, and we cannot control third-party use of this data.

4.3. Service Improvement and Marketing: We may use your information to measure interactions with our services, improve our offerings, and provide marketing or promotional communications. You may opt-out of marketing communications by following the instructions in those communications or by contacting us.

4.4. Third-Party Services: When you purchase services provided by third parties (such as SSL certificates or SEO services), we may share necessary personal information with these providers to facilitate service delivery.

5. Disclosure of Your Information to Third Parties

5.1. Your information may be shared within Fidelis Group and with our related entities to facilitate service provision, maintenance, and continued support.

5.2. Fidelis Group may share personal information with third parties required to deliver services or products (e.g., web hosting, domain registration, and third-party tools). We maintain strict agreements with third-party providers to ensure compliance with privacy and confidentiality standards.

5.3. We may disclose personal information if required by law, to comply with legal processes, or in connection with a merger, sale of company assets, or acquisition.

6. Rights and Control of Your Information

6.1. You may access and manage your personal information through your Fidelis Group account.

6.2. Changes to personal information displayed in the publicly accessible WHOIS database can be made through the account portal.

6.3. For any additional requests to update or modify personal information, contact our Customer Care team at admin@fidelisgroup.au.

7. Keeping Your Information Secure

7.1. We take your account security seriously and use various technologies, policies, and security measures to protect your data from unauthorized access or modification, including firewalls and access controls.

7.2. We recommend using strong passwords and regularly updating them to protect your personal information.

8. Data Retention

8.1. Fidelis Group retains personal data as long as your account is active and for a period afterward to comply with legal, regulatory, or tax obligations.

9. Acceptance of Privacy Policy

9.1. By submitting an order for services, you accept this Privacy Policy and related policies, including our Terms of Service and Acceptable Use Policy.

10. Changes to This Privacy Policy

10.1. Fidelis Group may amend this Privacy Policy at any time, with changes effective upon publication on our website.

10.2. Continued use of our services constitutes acceptance of the amended terms. If you do not agree with the changes, you may request to cancel your services in accordance with our Terms of Service.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@fidelisgroup.au.